This Privacy Policy explains how Soloable collects, uses, stores, and shares personal information when you use our website, product, and related services collectively, the "Service."
By using Soloable, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly, information generated through your use of the Service, and information from integrations you authorize.
Account information
This may include your name, email address, profile fields, timezone, company details, onboarding responses, authentication metadata, and account settings.
Workspace content
This may include messages, plans, tasks, files, documents, meeting transcripts, voice session data, AI-generated outputs, workflow history, and other content you create, upload, or store in the Service.
Usage and diagnostic information
We collect information about product actions, chat and workflow history, task and execution logs, system events, performance data, errors, and diagnostic events.
Communication data
We may collect support messages and operational email metadata, including information related to welcome emails, billing emails, trial reminders, and product notices.
Integration data
If you connect third-party services, such as X, Google Calendar, or other supported platforms, we collect tokens, permissions, metadata, and data needed to provide the features you authorize.
Device, network, and cookie data
We may collect IP address, user agent, browser type, device information, session identifiers, cookie identifiers, and similar technical data.
Research and public web data
When you use research features, we may process domains you provide, public page content, search queries, public web signals, and search-derived research results.
Billing data
Payments are processed by Stripe. We may receive and store payment method identifiers, subscription status, plan information, invoice history, and transaction records. We do not store full payment card numbers.
AI generation data
We process prompts, model outputs, tool context, associated metadata, transcripts, and voice-related data as needed to provide AI features.
2. How We Use Information
We use information to:
- Provide, operate, and secure the Service.
- Authenticate users and manage accounts.
- Run AI features, workflows, agents, and user-configured tasks.
- Process third-party integrations you authorize.
- Generate AI content, summaries, plans, recommendations, and voice responses.
- Process billing, subscriptions, invoices, and payment-related communications.
- Send service notices, onboarding messages, product updates, and operational communications.
- Monitor quality, debug errors, prevent abuse, investigate incidents, and improve reliability.
- Measure product usage and performance through analytics.
- Comply with legal obligations and enforce our Terms of Service.
3. AI Data Use
Soloable uses third-party AI model and voice providers to power features such as chat, planning, research, summaries, meetings, transcripts, and voice interactions.
When you use AI features, relevant prompts, messages, workspace context, tool context, transcripts, files, outputs, and metadata may be sent to AI or voice providers so they can process your request.
We do not use your private workspace content, uploaded files, integration data, voice transcripts, or messages to train third-party AI or voice models. We do not provide your data to AI or voice providers for model training purposes. Your data is processed only to deliver the Service to you, such as generating a response to your request.
We may use de-identified, aggregated, or anonymized information to improve Soloable's product and operations. That use does not include training third-party foundation or other models on your identifiable content.
4. Legal Bases for Processing
We process personal information where needed to:
- Perform our contract with you, including service delivery, integrations, billing, and support.
- Comply with legal obligations.
- Pursue legitimate business interests, including security, fraud prevention, product improvement, analytics, and reliability.
- Process information with your consent where required by law or where you authorize specific integrations or features.
5. How We Share Information
We share personal information with service providers that help us operate the Service. These providers may process information only as needed to provide services to us, comply with law, or fulfill their own legal obligations.
We may share information with the following categories of providers:
| Provider category | Examples | Purpose | Data shared |
|---|---|---|---|
| Hosting and database | Vercel, Supabase, similar providers | Hosting, storage, backend infrastructure | Account data, workspace content, usage data, technical data |
| AI model providers | OpenAI, Anthropic, and similar providers | AI chat, planning, generation, summarization, agent workflows | Prompts, messages, files, tool context, outputs, metadata |
| Voice providers | ElevenLabs and similar providers | Voice onboarding, meetings, transcripts, audio responses | Voice audio, transcripts, session metadata |
| Payments | Stripe | Billing, subscriptions, invoices, payment processing | Billing identifiers, subscription status, transaction records |
| Email delivery | Resend and similar providers | Operational and product email delivery | Email address, message content, delivery metadata |
| Analytics | Amplitude and similar providers | Product analytics and performance measurement | Usage events, identifiers, device/session metadata |
| Search and research | Exa and similar providers | Web research and public signal analysis | Search queries, URLs, public web research context |
| Connected platforms | X, Google, and other services you authorize | User-authorized integrations and actions | Data required to perform the authorized integration |
We may also disclose information when required by law, to enforce our Terms of Service, to protect rights and safety, to investigate abuse or security incidents, or in connection with a merger, acquisition, financing, or sale of assets.
We do not sell your personal information.
6. Third-Party Integrations
When you connect a third-party service, Soloable accesses only the data and permissions needed to provide the features you authorize.
You can disconnect integrations in your settings where available. Disconnecting an integration stops new access to that service, but previously processed data may remain in your workspace history, logs, backups, or records unless deleted according to this Privacy Policy and our retention practices.
Third-party services are governed by their own terms and privacy policies.
7. Cookies and Tracking
We use cookies and similar technologies for:
- Session security and authentication.
- Product functionality.
- Preferences and settings.
- Analytics and performance measurement.
- Fraud prevention and abuse detection.
You can manage cookies through your browser settings. Some cookies may be necessary for the Service to function properly.
We do not use personal information for cross-context behavioral advertising. We use product analytics to understand and improve the Service, as described in this Privacy Policy.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.
General retention practices include:
| Data type | Retention |
|---|---|
| Account data | While your account is active or as needed for legal, security, or operational purposes |
| Workspace content | Until you delete it, your account is deleted, or the workspace is terminated, subject to backup and legal retention |
| Billing records | As required for accounting, tax, legal, and compliance obligations |
| Integration tokens | Until you disconnect the integration or delete your account, subject to backup cycles |
| Analytics data | For a limited period, or in aggregated/de-identified form |
| Security and diagnostic logs | As needed for security, fraud prevention, debugging, and legal purposes |
If you delete your account, we will delete or de-identify personal information within a reasonable period, except where retention is required for legal, accounting, security, fraud-prevention, backup, or legitimate business purposes.
Backup copies may persist for a limited period before being overwritten.
We may retain de-identified, anonymized, or aggregated information that does not identify you.
9. Security
We use technical and organizational safeguards designed to protect personal information, including:
- Encryption in transit.
- Access controls for production systems and data.
- Authentication and authorization controls.
- Limited access to sensitive systems.
- Security monitoring and diagnostic logging.
- Payment processing through Stripe, so we do not store full payment card numbers.
- Access controls for OAuth tokens and integration credentials appropriate to their sensitivity.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Choices and Rights
Depending on where you live, you may have rights to:
- Access personal information we hold about you.
- Correct inaccurate personal information.
- Delete personal information.
- Obtain a portable copy of certain personal information.
- Opt out of certain data sharing or processing where applicable.
- Withdraw consent where processing is based on consent.
You may also:
- Access and update profile information in-product where available.
- Request account deletion from settings or by contacting us.
- Disconnect third-party integrations in settings.
- Manage browser cookie settings.
- Unsubscribe from non-essential marketing emails using unsubscribe links when available.
To make a privacy request, contact privacy@soloable.app from the email address associated with your account.
We may need to verify your identity before completing a request. Where required by law, you may designate an authorized agent to submit a request on your behalf, and we may need to verify the agent's authority.
11. US State Privacy Rights
If you are a resident of a US state with applicable privacy legislation, such as California, Colorado, Connecticut, Virginia, Utah, or similar states, you may have additional rights under applicable law.
These rights may include the right to access, correct, delete, or obtain a copy of your personal information, and the right to opt out of certain types of data processing.
We do not sell personal information.
We do not use personal information for cross-context behavioral advertising.
To exercise your rights, contact privacy@soloable.app. We will respond within the timeframes required by applicable law.
12. International Data Transfers
Soloable and its service providers may process personal information in countries outside your country, state, or region of residence.
Where required, we use contractual, technical, and operational safeguards designed to protect transferred personal information.
13. Children
Soloable is not intended for individuals under 18. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The effective date above indicates the current version. If we make material changes, we may provide notice through the Service, by email, or by other appropriate means.
Continued use of the Service after updates means the updated Privacy Policy applies.
15. Contact
Privacy inquiries: privacy@soloable.app
General support: hello@soloable.app